Shipping policy
Shipping Policy
Effective Date: 2024/01/23
1. Order Processing
a. All orders placed through The Hot Company are processed within 1-2 business days. Business days are Monday through Friday, excluding weekends and holidays.
b. Order processing includes verification of payment, order packaging, and handover to our shipping carriers.
2. Shipping Methods and Carriers
We currently offer the following shipping methods and use trusted carriers:
a. Standard Shipping: Estimated delivery within 5-10 business days. Estimated delivery time vary by destination.
b. International Shipping: We offer international shipping to select countries. Estimated delivery times vary by destination.
Please note that shipping times are estimates and may vary based on factors beyond our control, such as carrier delays, customs clearance, and remote delivery locations.
3. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.
4. Shipping Restrictions
a. We currently ship to addresses within US & Canada, UK, Australia, and additional European and International destinations. Unavailable destinations will be clearly assessed at checkout. If your location is not listed or available, please contact us for alternative shipping options.
b. Some products may have shipping restrictions due to size, weight, or regulatory reasons. These restrictions will be clearly indicated on the product page.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
6. Delivery Issues
a. If you believe your order is lost or experiencing an unusual delay, please contact our customer support team at customer.experience@thehot.co for assistance.
b. In the event that the provided shipping address is incorrect, and the package is returned to us, additional shipping charges may apply to reship the order to the correct address.
7. Customs and Duties (For International Orders)
For international orders, please be aware that customs duties, taxes, and import fees may be assessed by the destination country. These fees are the responsibility of the recipient and are not included in the product or shipping costs.
8. Returns Due to Shipping Issues
If your order is returned to us due to an incorrect address, failed delivery attempts, or any other shipping-related issue, please refer to our Return Policy for information on returns, refunds, and reshipment.
9. Contact Us
If you have any questions or require further information regarding our shipping policy, please contact our customer support team at customer.experience@thehot.co.
By placing an order with The Hot Company, you agree to abide by the terms and conditions outlined in this shipping policy.